We aim to provide a reliable and secure delivery service for all orders placed through our website. This Shipping Policy outlines how orders are processed, shipped, and delivered to customers.
Order Processing
All orders are processed after payment has been successfully confirmed. Orders are typically prepared for shipment within a few business days. Processing times may vary depending on product availability, order volume, or seasonal demand.
Orders are not processed or shipped on weekends or public holidays. If we experience a high volume of orders, shipments may be slightly delayed. In such cases, customers will be informed by email if additional processing time is required.
Please ensure that all shipping information provided at checkout is accurate and complete. We are not responsible for delivery issues resulting from incorrect or incomplete address information.
Shipping Confirmation
Once your order has been shipped, you will receive a shipping confirmation email containing relevant shipping details. When available, a tracking number will be provided so you can monitor the progress of your delivery through the courier’s tracking system.
Please allow some time for the tracking information to become active after shipment.
Shipping Destinations
We ship to many countries across Europe and selected international destinations. Shipping availability may vary depending on location, logistics restrictions, or local regulations.
If your location is not currently supported, please contact our customer service team for assistance.
Any shipping promotions will be clearly indicated on the website.
Customs, Duties and Taxes
For international shipments, customs duties, import taxes, or other charges may apply depending on the destination country’s regulations. These charges are determined by the local customs authorities and are the responsibility of the customer.
We recommend contacting your local customs office for further information regarding possible import charges.
Delivery Responsibility
Once an order has been handed over to the shipping carrier, the delivery process is managed by the courier service. While we work with trusted logistics partners, we cannot guarantee delivery times or be held responsible for delays caused by customs clearance, weather conditions, transportation disruptions, or other circumstances beyond our control.
If you encounter any issues with delivery, our support team will do their best to assist you in resolving the matter.
Contact Us
Tel:
Email: service@neohem.com
Company:
Address: