How can I place an order?
Placing an order on our website is simple and secure. Browse our collection of shoes, select your preferred style, size, and color, then add the item to your shopping cart. When you are ready, proceed to checkout and follow the steps to enter your shipping and payment information.
After completing your purchase, you will receive an order confirmation email with the details of your order.
If you do not receive this email, please check your spam folder or contact our support team for assistance.
How do I choose the correct size?
To help you find the perfect fit, we provide a detailed size guide on each product page. We recommend comparing the measurements with a pair of shoes you already own.
If you are unsure about which size to choose, our customer support team will be happy to assist you with recommendations based on your measurements or previous purchases.
Can I change or cancel my order?
If you need to modify or cancel an order, please contact us as soon as possible after placing it. Once an order has been processed or shipped, we may no longer be able to make changes.
However, if the order has not yet entered the shipping stage, we will do our best to accommodate your request.
How can I track my order?
After your order has been shipped, you will receive a shipping confirmation email that includes tracking information. You can use the tracking number provided to monitor the delivery status of your package.
Please allow some time for tracking information to update after the shipment has been processed.
What payment methods do you accept?
We accept several secure payment methods to make your shopping experience convenient and safe. Depending on your location, available options may include major credit cards, debit cards, and trusted online payment providers.
All payments are processed through secure systems designed to protect your financial information.
What is your return policy?
If you are not completely satisfied with your purchase, you may return the item within 14 days of receiving your order, provided that the product is unused and in its original packaging.
Once the returned item has been received and inspected, we will process your refund according to our Return & Refund Policy.
For detailed information, please refer to our return policy page.
Do you ship internationally?
Yes, we ship to many countries across Europe and selected international destinations. Shipping availability may vary depending on the location and local shipping regulations.
During checkout, you will be able to see whether shipping is available for your country.
What should I do if my item arrives damaged?
If your order arrives damaged or defective, please contact us as soon as possible after receiving the package. Include your order number and photos of the damaged item so our support team can review the situation.
We will work quickly to provide a suitable solution.
Contact Us
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Email: service@neohem.com
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