We are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, and protect your data when you visit or make a purchase from our website.
Our data processing practices comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws within the European Economic Area.
Information We Collect
When you interact with our website, we may collect certain information including:
- Full name
- Email address
- Billing and shipping address
- Phone number
- Payment information
- Order history
- Device information and IP address
- Browser type and usage data
This information may be collected when you place an order, create an account, subscribe to our newsletter, or contact customer support.
How We Use Your Information
The information we collect may be used for several purposes, including:
- Processing and fulfilling your orders
- Providing customer service and support
- Communicating order updates and important information
- Improving the functionality and performance of our website
- Preventing fraudulent activity and maintaining website security
- Complying with legal obligations
We only collect and process data that is necessary for these purposes.
Sharing of Information
We do not sell, trade, or rent personal information to third parties.
However, certain information may be shared with trusted service providers involved in operating our business, such as:
- Payment processors
- Shipping and logistics partners
- Website hosting services
- Analytics and security providers
These third parties are required to protect your information and use it only for the services they provide.
Data Security
We implement appropriate technical and organizational measures to safeguard your personal data against unauthorized access, loss, misuse, or disclosure.
While we take reasonable steps to protect your information, no method of transmission over the internet can be guaranteed to be completely secure.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance user experience, analyze website performance, and improve functionality.
Cookies may help remember your preferences, keep items in your shopping cart, and collect anonymous usage statistics.
Users may adjust their browser settings to block or remove cookies if desired.
Your Rights Under GDPR
If you are located within the European Economic Area, you have certain rights regarding your personal data, including:
- The right to access your personal data
- The right to request correction of inaccurate information
- The right to request deletion of your data
- The right to restrict certain data processing activities
- The right to object to data processing in specific circumstances
- The right to data portability
Requests related to these rights can be submitted through our contact channels.
Contact Us
Tel:
Email: service@neohem.com
Company:
Address: